pb88 Privacy Policy

This Privacy Policy applies to all individuals who access or use the pb88 platform, including visitors who browse without registering, registered account holders, and any person who communicates with pb88 via email, live chat, or any other channel. By using the pb88 platform in any capacity, you acknowledge that you have read and understood this Privacy Policy.

pb88 operates as Bangladesh's premier online casino and sports betting platform, serving the Bangladeshi English-speaking market with a comprehensive range of live dealer games, cricket betting, slot machines, crash games, and table games. In the course of providing these services, pb88 necessarily collects and processes certain personal data relating to its players and site visitors.

This Privacy Policy is designed to be transparent, plain-English, and genuinely informative — not a document designed to obscure what we do with your data. We encourage you to read it in full. If you have any questions not answered by this document, please contact our support team at [email protected] at any time.

For the purposes of this Privacy Policy, pb88 acts as the data controller in respect of all personal data collected through the pb88 platform. The data controller is the entity that determines the purposes and means of processing personal data.

pb88 operates under an international gaming licence and serves the Bangladeshi market as an offshore platform. All data processing activities undertaken by pb88 are carried out in accordance with applicable international data protection standards and the obligations arising from the pb88 gaming licence.

If you have any questions, concerns, or requests relating to the processing of your personal data, you may contact the pb88 data team at:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 directly on the pb88 platform
• Response Time: All data-related queries receive a written response within 72 hours (Bangladesh Standard Time, UTC+6)

pb88 collects personal data in several ways: directly from you when you register an account, make a deposit, or contact support; automatically through your use of the platform; and in limited cases from third-party verification and payment providers. The categories of data we collect include the following:

pb88 does not collect special categories of sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data beyond what is strictly required for identity verification purposes.

pb88 uses the personal data it collects for specific, defined purposes. We do not process your data for purposes that are incompatible with those stated here without first obtaining your explicit consent. The primary purposes for which pb88 processes personal data are as follows:

• Account Management: To create and maintain your pb88 player account, authenticate your login sessions, manage your account settings, and communicate account-related updates.
• Identity and Age Verification (KYC): To verify that you are at least 21 years of age, confirm your true identity, and validate that you are eligible to use the pb88 platform in accordance with our Terms & Conditions. pb88 enforces a strict minimum age of 21 for all account holders.
• Payment Processing: To process your deposits via bKash, Nagad, Rocket, Upay, and other supported Bangladeshi payment methods, and to fulfil your withdrawal requests accurately and securely.
• Platform Delivery: To provide you with access to pb88 casino games, live dealer tables, slot games, cricket betting, sports markets, and all other platform features.
• Customer Support: To respond to your queries, complaints, and requests via live chat and email, and to maintain records of support interactions for quality and training purposes.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeovers, and other security threats. This includes automated screening of transactions and behavioural analysis.
• Responsible Gaming: To monitor for indicators of problem gambling behaviour, enforce self-exclusion requests, apply deposit limits set by players, and fulfil our obligations as a responsible gaming platform. 21+ only.
• Legal and Regulatory Compliance: To comply with applicable anti-money laundering (AML) requirements, licensing obligations, and any lawful request from competent authorities.
• Platform Improvement: To analyse aggregate usage data in order to improve pb88's platform performance, game selection, user interface, and the overall player experience for the Bangladeshi market.
• Marketing Communications: Where you have opted in, to send you information about pb88 promotions, bonuses, seasonal offers (such as Eid, Pohela Boishakh, BPL season specials), and new game launches. You may withdraw this consent at any time.

pb88 processes personal data only where a valid legal basis exists for doing so. The legal bases we rely on are as follows:

• Contractual Necessity: Processing your identity data, contact data, and financial data is necessary for pb88 to perform the contract between you and pb88 — specifically, to provide you with a player account, process your transactions, and deliver the gaming services you have requested.
• Legal Obligation: Processing your verification documents and transaction data is necessary for pb88 to comply with applicable KYC and anti-money laundering obligations imposed by our gaming licence and applicable international law.
• Legitimate Interests: Processing technical data, usage data, and communications data serves pb88's legitimate interests in maintaining platform security, preventing fraud, improving our services, and resolving disputes — provided those interests are not overridden by your rights and interests.
• Consent: Processing your data for direct marketing purposes is carried out only where you have provided explicit, informed consent. You may withdraw that consent at any time by contacting support at [email protected] or by updating your account communication preferences.

pb88 uses cookies and similar tracking technologies to operate the platform effectively, remember your session, and improve your experience. A cookie is a small text file placed on your device when you visit a website. pb88 uses the following categories of cookies:

• Strictly Necessary Cookies: These cookies are essential for the pb88 platform to function. They enable you to log in, maintain your session, and use core platform features. These cookies cannot be disabled without impairing platform functionality.
• Performance Cookies: These cookies collect anonymised information about how visitors use the pb88 platform — for example, which pages are visited most frequently, how long players spend on certain game categories, and whether any error messages are encountered. This data is used exclusively to improve the pb88 platform.
• Functionality Cookies: These cookies remember your preferences — such as your preferred language setting (English) and display options — so that you do not need to re-enter them on each visit.
• Analytics Cookies: pb88 uses web analytics tools to track aggregate player behaviour on the platform. All analytics data is anonymised and used solely for internal platform improvement purposes. No analytics data is shared with third-party advertising networks.

You may control cookie settings through your browser preferences. Disabling strictly necessary cookies will impair your ability to use the pb88 platform. Disabling performance or analytics cookies will not affect your ability to play games or make transactions.

pb88 does not sell or rent your personal data to any third party. We share your data only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose:

• Payment Processors: pb88 shares financial data (such as transaction amounts and your bKash, Nagad, Rocket, or bank account details) with our authorised payment processing partners solely for the purpose of processing your deposit and withdrawal requests. All payment partners are contractually bound to use this data only for payment processing and are prohibited from using it for any other purpose.
• KYC and Identity Verification Providers: pb88 may use third-party identity verification services to carry out KYC checks. These providers receive only the data necessary to verify your identity and age and are bound by strict data processing agreements.
• Game Software Providers: When you play a game powered by a third-party provider (such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, or Ezugi), technical session data may be shared with that provider's systems to deliver the game. Game providers do not receive your full personal profile.
• Fraud Prevention and Security Services: pb88 may share technical data (such as IP address, device fingerprint, and transaction patterns) with fraud prevention service providers to protect the integrity of the platform and safeguard all players.
• Legal and Regulatory Disclosure: pb88 may disclose your personal data to competent authorities, courts, or regulatory bodies where required to do so by law, court order, or in connection with our gaming licence obligations. pb88 will always seek to minimise the scope of any such disclosure.

All third parties with whom pb88 shares personal data are required to handle that data in accordance with applicable data protection standards and are prohibited from using it for their own independent purposes.

As pb88 operates as an offshore platform serving the Bangladeshi market, some of the personal data we collect may be stored or processed on servers located outside Bangladesh. This may occur, for example, when data is processed by our KYC verification partners, game software providers, or hosting infrastructure providers based in other jurisdictions.

Where personal data is transferred internationally, pb88 takes steps to ensure that an appropriate level of protection is applied to that data, including:

• Entering into data processing agreements with all third-party recipients that include data protection clauses consistent with internationally recognised standards.
• Using certified payment processors and identity verification providers that operate under recognised security frameworks.
• Applying end-to-end 256-bit SSL encryption to all data in transit, regardless of the geographic location of the receiving server.

pb88 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, licensing, or regulatory obligations. The following general retention guidelines apply:

• Active Account Data: Identity data, contact data, and account settings are retained for the full duration of your active player account with pb88.
• Financial Transaction Records: Deposit and withdrawal transaction records are retained for a minimum of 5 years following the date of the transaction, in accordance with anti-money laundering record-keeping standards.
• KYC Verification Documents: Copies of identity documents and verification materials are retained for a minimum of 5 years following account closure or the date of the relevant KYC verification, whichever is later.
• Support Communications: Live chat transcripts and email correspondence are retained for up to 3 years following the date of the communication, for quality assurance and dispute resolution purposes.
• Technical and Usage Data: Server logs, IP address records, and session data are retained for up to 12 months for security and fraud prevention purposes, after which they are aggregated and anonymised.
• Closed or Suspended Accounts: Where an account is closed voluntarily or suspended for breach of terms, personal data is retained for a minimum of 5 years to enable dispute resolution and prevent re-registration in violation of any applicable restrictions.

When the applicable retention period expires, pb88 will securely delete or anonymise the relevant personal data so that it can no longer be associated with any individual player.

pb88 takes the security of your personal data seriously and implements a range of technical and organisational security measures to protect your information against unauthorised access, accidental loss, destruction, or disclosure. Our security infrastructure includes:

• 256-bit SSL Encryption: All data transmitted between your browser or mobile device and the pb88 platform is protected using 256-bit SSL (Secure Sockets Layer) encryption — the same standard used by leading financial institutions worldwide.
• Encrypted Data Storage: Sensitive personal data, including KYC documents and financial information, is stored in encrypted form on secured servers. Plain-text storage of passwords or payment credentials is strictly prohibited within pb88's data architecture.
• Access Controls: Access to personal data within pb88's internal systems is strictly limited on a need-to-know basis. All staff members who handle personal data undergo data protection training and are bound by confidentiality obligations.
• Intrusion Detection and Monitoring: pb88's platform infrastructure is monitored around the clock for unusual activity, intrusion attempts, and potential data security incidents.
• Two-Step Verification: pb88 offers two-step verification for player accounts to provide an additional layer of protection against unauthorised account access.
• Payment Security: All financial transactions on the pb88 platform are handled exclusively through certified and PCI-compliant payment processors. pb88 does not store full payment card numbers or mobile banking PINs on its own servers.

As a pb88 player, you have a number of rights in relation to the personal data we hold about you. pb88 is committed to honouring these rights promptly and without unnecessary obstacles. Your rights include:

• Right of Access: You have the right to request a copy of the personal data that pb88 holds about you. We will provide this to you in a clear, structured format within 30 days of your verified request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update many of your account details directly from your pb88 account settings; for KYC data corrections, please contact support.
• Right to Erasure: You have the right to request that pb88 deletes your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected. Please note that this right is subject to overriding legal obligations, such as our AML record-keeping requirements, which may require us to retain certain data regardless of your erasure request.
• Right to Restriction of Processing: You have the right to request that pb88 restricts its processing of your personal data in certain circumstances — for example, while a dispute about data accuracy is being resolved.
• Right to Data Portability: You have the right to receive your personal data in a structured, machine-readable format and to request that it be transferred to another provider, where this is technically feasible.
• Right to Object: You have the right to object to pb88's processing of your personal data where we rely on legitimate interests as the legal basis. You also have the right to object to direct marketing at any time, with no justification required.
• Right to Withdraw Consent: Where pb88 processes your data on the basis of consent (in particular, for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to withdrawal.

To exercise any of the above rights, please contact the pb88 data team at [email protected] with the subject line "Data Rights Request". We will verify your identity before processing the request and respond within 30 days of receiving your verified request.

The pb88 platform is strictly intended for adults aged 21 and above. pb88 does not knowingly collect personal data from any individual under the age of 21. If pb88 discovers or has reasonable grounds to believe that personal data has been collected from a person under the age of 21, we will take the following steps immediately:

• Suspend the relevant account pending investigation.
• Delete all personal data associated with the underage account as soon as the investigation is concluded, subject to any overriding legal retention obligations.
• Withhold any winnings generated in the underage account, as detailed in our Terms & Conditions.
• Report the matter to relevant authorities where legally required to do so.

pb88 may, with your explicit consent, send you promotional communications about our latest offers, seasonal bonuses, new game launches, and special events relevant to the Bangladeshi market — including Eid promotions, Pohela Boishakh special offers, BPL cricket season bonuses, and Victory Day tournaments.

These communications may be delivered via:

• Email to the address registered on your pb88 account
• SMS to your registered mobile number (where you have opted in to SMS notifications)
• On-platform notifications displayed when you are logged in to your pb88 account

You may withdraw your consent to receive marketing communications at any time by:

• Clicking the unsubscribe link included in any marketing email you receive from pb88
• Updating your communication preferences in your pb88 account settings
• Contacting our support team at [email protected] with the subject line "Unsubscribe"

Please note that withdrawing your consent to marketing communications does not affect your receipt of transactional communications — such as deposit confirmations, withdrawal notifications, account security alerts, and responses to support queries — which are sent on the basis of contractual necessity and cannot be opted out of while your account remains active.

pb88 reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or our platform's features and services. When material changes are made to this Privacy Policy, pb88 will:

• Update the "Last Updated" date displayed at the top of this page.
• Where reasonably practicable, notify active players of material changes via email or an on-platform notification prior to the changes taking effect.
• Maintain a version history of significant Privacy Policy revisions, available on request from [email protected].

Continued use of the pb88 platform following publication of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree to any updated Privacy Policy, you must cease using the pb88 platform and close your account by contacting support.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way pb88 handles your personal data, please reach out to our dedicated support team. We take all data protection concerns seriously and will respond to every inquiry in writing within 72 hours (Bangladesh Standard Time, UTC+6).

• Email: [email protected] — use the subject line "Privacy Inquiry" for fastest routing
• Live Chat: Available 24/7 directly on the pb88 platform
• Support Hours: 24/7, Bangladesh Standard Time (BST, UTC+6)

When submitting a data-related inquiry, please include your registered account username and a clear description of your concern or request. This will allow us to locate your account records and respond accurately. pb88 will never ask you to provide your password via email or live chat.